Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All orders that you place on this website will be subject to acceptance following these Terms and Conditions. Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons: -The product you ordered is out of stock; -Our inability to obtain authorization for your payment; -We have identified a pricing or product description error; -There is a system or procurement failure; and -Failed customer validation checks. -Legal restrictions or practices for products in the area you have selected prevent fulfilling your order for delivery; -Other restrictions for the area you have selected prevents fulfilling your order for delivery. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your Credit card/Debit card/any other mode of payment has been charged, the said amount will be reversed into your Account as the case may be to the source of the payment within a period of 30-60 working days. Any vouchers used in these orders shall be returned & made available to the user in case of cancellation by Elegant Crafts India. When you place an order on our website, you possibly receive an email with acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Elegant Crafts India. Acceptance of your order for goods and the completion of the contract between you and Elegant Crafts India will occur when your goods are dispatched by your carrier: we will email you that your goods have been dispatched. We reserve the right to fulfill multiple orders separately, which may mean they are dispatched separately by your carrier.
Elegant Crafts India endeavors but does not guarantee delivery of products in the stipulated time frame as mentioned on the purchase of the product. In no manner can the contract be repudiated if Elegant Crafts India fails to deliver one or more products in the stipulated time frame. However, if you fail to deliver the goods, Elegant Crafts India may, at its discretion, charge you for additional shipping costs. You may request international delivery. Please note that your delivery may take longer during sales or other busy periods. Your order will be accepted by Elegant Crafts India when the products are collected on your behalf by the relevant delivery company from Elegant Crafts India for delivery to your chosen address. The risk of loss and damage of products passes to you on the date when the products are delivered.
Refunds and Return Policy
Our customers are our top priority & we believe in making shopping at Elegant Crafts India a seamless experience. Please read the information on this page regarding the return & refund of your products.
While availing any of the payment method/s offered by us, we are not responsible for taking any liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you, including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s. All payments made against the purchases/services on Elegant Crafts India by you shall be against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Elegant Crafts India. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done to ensure a safe and full proof online shopping environment for our users.
Product Availability/ Information
We feature products on our website that have been carefully selected for sale on the Elegant Crafts India website. Prices of products may change from time to time. Goods are subject to availability as there is a delay between when your order is placed and when the order is accepted; the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order, we shall notify you as soon as possible, and you will not be charged for the out-of-stock items. All items are subject to availability.
E-Gift Cards bought on our website can only be redeemed online. E-Gift Cards can only be redeemed in the same currency in which they are bought. E-Gift Cards cannot be used towards buying E-Gift Cards in a different currency and cannot be redeemed for cash or store credit. Only one E-Gift Card can be redeemed in one shopping session. Partial redemption is not allowed. E-Gift Cards are valid till 1 year from the date of purchase. Elegant Crafts India is not responsible if the E-Gift Card is lost, stolen, or used without permission. If the order value exceeds the gift card amount, the outstanding balance must be paid by debit card/credit card/net banking. E-Gift Card will be sent via email; no physical copy would be mailed separately. Please note that once E-Gift Cards are purchased, they cannot be returned or refunded under any circumstances. E-Gift Card Policy is subject to change at any time without prior notice.
Contact us at [email protected]m for questions related to refunds and returns.
Question and Answer
Ans: Return/exchange is only possible if the delivered product is damaged or incorrect.
Ans: We offer 48 hours return policy only to those who receive damaged or wrong products i.e., you can place a return request within 48 hours of receiving your order, as long as the returned products are unused, with the original packaging & tags. However, to process the return we request you to please send a picture of the product on our given mail or WhatsApp & the reason for the return within 48 hours of receiving the product.
Ans: Our commitment is to ensure that your products reach you safely and securely. However, in some rare event that you have received a damaged or wrong product, please send a return request on WhatsApp/mail with a picture of the damaged product within 48 hours of receiving your order. Once the return request is approved, we will send you a free replacement or offer a credit voucher for the paid amount.
Ans: We offer a reverse-pickup service for some, but not all pin codes. If your pin code is not serviceable, you can still return the product(s) by shipping them to us at Transport Nagar, Lakdi Mod, Near Bada Madarsa, Moradabad-244001 For Defective/Incorrect orders, we do not have any additional charges for return.
Ans: We usually dispatch the product(s) within 8 working days after receiving the returned product for a replacement order.
For refunds, we issue a credit/voucher for the paid amount.