Who we are
Our website address is: https://www.elegantcraftsindia.com.
All prices are inclusive of GST at an appropriate rate and are correct when entering the information into the system. Prices may change, and offers may be withdrawn at any time. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order regarding the incorrectly priced item as cancelled. Sale offers are subject to availability and may be withdrawn.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Privacy and Use of Your Data
The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website and/or by registering as a user of any services provided by Elegant Crafts India on this website, you agree to our use of your data as set out herein. When you register and use the Elegant Crafts India website, you will be asked to provide information such as your contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfill our agreement with you. Please note that to provide some of our services, we may require further details from you. We may use information that you provide, or that is obtained by us:
- To register you on our website and to administer our website services;
To administer any prize draws or competitions you may enter;
For assessment and analysis (e.g. market, customer, and product analysis) to enable us to review, develop and improve the services which we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities;
To keep you informed of such products and services (including special offers, discounts, offers, competitions, and so on) by any of the following methods: email; telephone (including automated calls);
SMS text message and other electronic messages such as picture messaging, post, fax, or otherwise (including products and services of other companies and organizations) which we consider may be of interest to you. If you do not wish to receive information on such products and services, don’t hesitate to reach us to unsubscribe. You will also be offered the opportunity to opt out in future marketing communications. We may use internal and external validation and fraud checking systems to verify your identity. We may share your data with selected third parties for marketing purposes, but only after obtaining your consent to do so. Where we record your telephone call for marketing purposes or to pass on information to a third party, we will ask for your consent before doing so. We may monitor or record telephone calls without your consent under the following circumstances: to provide evidence of a business transaction; to prevent or detect crime to investigate the unauthorized use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met in the interests of national security, and to secure the effective operation of the telecom system.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Failure on the part of Elegant Crafts India to perform any of its obligations and the non-furnishing of the Service) shall not entitle you to raise any claim against Elegant Crafts India or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfillment by either party of any obligation outlined in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockdown, accident, epidemic, or any other event of any nature or kind whatsoever beyond the control of Elegant Crafts India that directly or indirectly hinders or prevents Elegant Crafts India from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not, in any event, constitute or be considered an event of Force Majeure.
Any grievances you have by way of using the website can be addressed to the ‘Customer Care’ by way of email or WhatsApp. The ‘Customer Care’ shall thereafter consider the same and respond within a month of the date of such complaint/ grievance.